Domestic Abuse: Online Chat Offers Survivors a Digital Lifeline


istock_stopAbuse Domestic violence survivors could now benefit from online chats and it can be easier to seek help from an abusive relationship.  According to Julianne Pepitone ” Online chat and text services can offer a veil of privacy and anonymity that helps survivors feel more comfortable than they would on the phone, domestic-abuse experts say.”

One of the benefits from online chats and text services is the victims don’t have to speak about the abuse outloud.  Victims may never get time to look for help if they actually pick up a phone and the abusers is within close proximity.   “It’s easier to throw things over the digital wall,” Brian Pinero, director of digital services for the non-profit National Domestic Violence Hotline (NDVH), told NBC News. ”

National Domestic Violence Hotline (NDVH) launched in 1996 and is partially funded through a federal act — chat is now the number one way survivors reach out.  Survivors go through a pre-chat survey and are then connected through a live agent at NDVH’s Austin call center.

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